Refund policy
Please note that we do not accept returns and do not offer refunds except for damaged/incorrect items and manufacturing errors. This also means we do not support returns and exchanges if you have ordered the wrong color or size.
This is because we do not have the practice of passing on returned items to the next customer. Therefore, we encourage you to carefully review product details and ask any questions you may have before making a purchase.
Your satisfaction is important to us, and we appreciate your understanding of our return policy. If you have any inquiries or concerns, feel free to contact our customer support team for assistance.
Email address: support@litsytees.com
Damaged or Incorrect Items
For damaged/incorrect items sent or manufacturing errors, please contact us via email within 10 working days of receiving your order. We will offer a reprint or a refund if you get in touch with us within the stipulated time frame.
Please include your order number in the subject line and a clear photo of the item’s condition/defect. The item must be in the same condition that you received it, unused with tags, and in its original packaging. We will endeavor to resolve the situation to your satisfaction as best as we can.
Cancellations & Order Modifications
You may contact us to cancel and modify an order but we cannot guarantee that they will be fulfilled. This is because orders are automatically routed to production to ensure customers can get their items as quickly as possible.
Therefore, once the production process has begun, cancellations and modifications will not be possible. This also means we will not be in a position to offer any refunds under such circumstances.
Incomplete Orders / Missing Items
If you have failed to receive your order or it arrived with fewer items than what you have purchased, Litsy Tees will process a replacement for the missing items. This will only be done after we can confirm that the package is lost in transit or the order was sent out incomplete.
For incomplete orders, please contact us within 10 working days from the date the order was marked as delivered. To submit any claims, proof of purchase is required and photo and/or video evidence may be necessary.
Chargebacks
If you encounter any issues with your purchase, you are strongly advised to contact us to resolve the problem. In the event that a chargeback is initiated without prior contact with us or is deemed to be frivolous or fraudulent, we reserve the right to charge a chargeback fee to cover administrative and processing costs. This fee will be deducted from any refund amount, if applicable.
While a chargeback is an option provided by your financial institution to dispute a transaction and request a refund, it is important to note that initiating a chargeback without prior contact with us may lead to delays in resolving your issue.
This is because we will need to sift through our records to get your order details when we are notified by our payment processor about a chargeback. A thorough investigation will need to be conducted into the transaction which may take up to several weeks.
If the chargeback is deemed valid and supported by sufficient evidence, we will comply with the decision made by the financial institution and initiate a refund. Conversely, if the chargeback is resolved in our favor, any refund issued by us will be reversed, and the original transaction will be reinstated.
Our Commitment
We, at Litsy Tees, are dedicated to resolving any concerns or issues that you may have in a timely and efficient manner. We believe that communication and sincerity can often lead to a satisfactory resolution and a happy customer.
Therefore, please contact us should you have any issues with your order. You can email us at support@litsytees.com with the relevant information and we will be in touch.
